The GDMS Training & Simulation division at GDMS asked the UX team to help address inconsistency in both the design and the implementation of user interfaces.
In order to create solutions to address the identified problem, it was necessary to identify the primary causations. I spent 3 weeks interviewing the design, engineering and product team members. After evaluating the notes and observations from those meetings I identified the following causations leading to inconsistency in both the design and implementation of user interfaces.
Based on the interviews, contributing factors were discovered for each of the causations identified. Repetition in the factors (i.e., one factor contributed to multiple causations) was discovered through evaluating the data collected (quotes and observations). Based on the causations identified and the frequency of contributing factors, I provided recommendations to address each of the factors and assigned each a severity for prioritization purposes. Once the Stakeholders agreed to the recommendations a recurring bi-monthly report was provided showing progress of each recommendation and escalating any blockers.
By addressing many of the recommendations, the level of UX support increased within the division by an average of 148% YoY from 2019 to 2023 with a direct increase in user engagements from 0 to 5+ engagements per year.
